How to get better respones from customers? Write better emails

Email. That communication that closely resembles letter writing of yester years, but doesn’t require a day or weeks wait – depending on where you are sending it to- before it gets delivered.

If you have been communicating via email with customers and you’re not getting the kind of responses you want, then maybe you have not been observing good email etiquette. That is such a thing, bad email etiquette even got a worker fired.

Here are ways you can craft better emails to get favourable responses and generally make you sound like a decent person.

1. Write appropriate a relevant subject line

I struggle with this also, getting the right subject line for your email can be the difference between a response or getting banished to the trash folder. The trick is to take a look at the most important information you want the reader to get, and write that in a sentence or two.

2. Punctuate

While an email isn’t expected to be a dissertation, it is no excuse to include typos and grammatical errors in your emails. Use proper punctuation just like in a handwritten letter.

3. Do not use text-speak

Consider email to be form of formal communication and treat is as such. Do not abbreviate or use slangs, you will come across as unprofessional or unserious.

4.Don’t ramble

Keep it short and sweet. If you need to say more, then schedule a meeting or call instead. Keep your content to a few paragraphs that summarise the message.

5. Proofread

Take a breath before you hit send and look through what you have written. this is not just to check for errors in grammar, but also for tone. Check to see if your message comes across as intended. Also, you want to be sure the recipients are the ones you want to receive the email.

Try these few tips and see if you have more success. Got suggestions about sending better emails? Drop your comments below.

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Jimi Osheidu

Jimi is a content developer and screenwriter. Bizarrely, he has never been seen in the same room with Batman, leading many to believe he is indeed the Dark Knight. He refuses to comment on these claims.

Comment ( 1 )
  1. higher education degree
    October 1, 2017 at 4:46 pm

    Appreciate this post. Will try it out.

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